Age Requirements:
Guest must be 18 years of age to book a hotel room and provide proper identification upon arrival.
Cancellations:
Room cancellations must be made at least 72 hours prior to arrival via email (reservations@theharknesshotel.com) or phone 208.254.4340.
– 10% of the total reservation amount is collected at the time of booking is non-refundable at any time.
– If cancellations are requested less than 72 hours prior to check in 1 night will be charged to your credit card.
– No shows will be charged the full amount of their reservation.
– Reservations made through third-party sites (e.g. Expedia, Hotels.com, etc.) must be cancelled on the site where you made your reservation. The same cancellation policy applies to reservations made on those sites as reservations made on our own site.
Check-in: 3:00pm / Check-out: 11:00am
Deposit:
A non-refundable 10% deposit of the total is due at the time the reservations is made in order to make/guarantee a reservation. The balance is due at check-in via credit card. Rates are subject to state and local taxes (6% Sales Tax and 2% Idaho Travel & Tourism Tax).
Forms of payment:
We only accept credit cards for payment AMEX, Visa, MasterCard or Discover No personal checks or cash.
Housekeeping:
Multiple day stays, we will only refresh towels & toiletries upon request.
Kitchens:
If you are staying in a suite and use the kitchen, please wash all pots and pans, run the dishwasher prior to check-out, use the exhaust fan while cooking, and remove food from the fridge. In other words leave it the way you found it.
Lost Keys:
A $20 lost key charge will be assessed to the credit card on file if room key isn’t returned at check-out.
Noise:
Please keep noise levels to a minimum after 10:00pm to preserve a relaxing environment for other guests.
Pets:
No pets are allowed with the exception of service animals in specified rooms only. Notification prior to arrival must be given to the hotel and a health certificate obtained from a veterinarian within 10 days of arrival must be presented at check-in. $50/day cleaning fee will charged.
Roof Trespassing:
Guests are not allowed on top of the roof adjacent to the hotel at any time (unless in an emergency). Removal of window screens is also not permitted. If guests are found to have violated this policy a $150 charge will be added to the bill.
Room Capacity/ Roll-aways:
Guests are not allowed to exceed the declared room capacity on the reservation page unless consent is given by hotel staff. No floor sleepers.
Roll-away beds are available upon request. $15/day + tax will be charged. Available on a first come first served basis. Only one roll-away is allowed per room.
Room Damage/Missing Items/Excessive Cleaning:
If rooms are damaged or left extremely dirty during a stay, guests will be charged the amount it costs to replace damaged item + 50/hr. labor fees to return room to its original state. This includes missing/damaged remotes, bedding, towels, windows, TVs, window screens, appliances, fixtures, furniture, doors, lights, mirrors, etc.
We are a small family-run business and have created a space to be enjoyed and respected. As we will do our best to serve you please return the courtesy.
Smoking, e-cigarettes, water pipes, candles:
For the comfort and safety of our guests The Harkness Hotel is an entirely Smoke-free facility. Violation of this policy will result in a $300 charge to the credit card on file if any type of smoking or burning candles in the rooms occurs while in the hotel.